I was very happy with Deer Fern Farms. In fact, I even spoke with Doug on the phone prior to receiving Pistachio. He talked to me about the tank setup, etc. to make sure everything was right. I got the impression that they were only willing to sell Uro's to people who seemed qualified.
As for the shipping, there were no problems. Pistachio arrived in a sort of tiny pillowcase inside of a larger box. Didn't seem like he could've shifted much. It was probably like a really long night to him.