Superworms in cold weather

[sfx606]

I just recieved an order for superworms today and I live in chicago where its very cold right now. Well I got my superworms and they werent outside very long and they all look dead. Ive given them some time to warm up and they still look dead. Are they for sure dead or how long should I wait for more movement to conclude they are really dead?

 

[nesta's mommy]

are they beginning to smell or hardening?

 

[diggerdrake]

I just got 500 supers the other day and the heat pack was cold too some of the worms were moving a little that night but needless to say by the next morning there were no survivors. I contacted the people I ordered from and they are reshipping my order on monday. I would contact the folks you ordered your supers from. they should send a replacement shipment.