I would have them get a hold of a reptile vet -- call and see about dropping off a fecal sample to be tested for parasites --- and we need someone else on here w/ better knowledge of the Solar Glo to respond to the lighting in question -- here is a web address to find a reptile vet in your area
www.https://arav.org/--
Karrie
Mirage came out of brumation on April 26. He was doing great. On May 2 he started acting funny. We just redid his tank, and he keeps going into one of his hides. He just lays there. He shows no intrest in food. HELP!