I have ordered from them for a couple of years. Just before Christmas I placed an order and due to low temps, they marked the package to be held at the post office. Well, it sat at an in-between location for 24 hrs according to the tracking, so when I picked up the package, the worms all looked dead. After they warmed up, some were OK, but over half were dead and the rest weren't in great shape. I emailed the company and Sheila Sheppard offered me a wonderful discount for a future order, which I used last week. These arrived fine. Although they did not have to offer me anything, they were very generous and are always helpful. Our little guy is loving every bite! Hopefully your girl will love them, too.
Pat