I ordered my supers from Premium crickets. UPS was at fault because they sent an email "due to circumstances beyond UPS control your package won't be delivered untilblah blah date which would have been on Monday after they were to be delivered on Friday. I immediately called them because it was a live shipment and got extreme rudeness and run around.......although no details as to what was going on just that they couldn't deliver until the next Monday.SOOOOO I emailed Premium Crickets to let them know what was going on because that was not so costly,but like everyone else I really couldn't afford not to get that shipment. The lady at PC told me to email her as soon as I got the shipment on Monday and what condition they were in,I emailed as soon as I opened the box and found that they were dead,got an email within 30 mins,a new shipment will be sent to you free of charge and we will file a complaint with UPS. She was truly wonderful about it all even after I told her what UPS said to me on the phone.