account suddenly "inactive"

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account suddenly "inactive"

Postby RastaDragon1 » Sun Mar 29, 2020 3:00 am

hi everyone,

i have no idea what happened, but my account has suddenly become "inactive" and i can't access it so i have had to set up a new account (have contacted admin but no reply yet) to post this.

if any admin read this - please can you have a look at the user account for "RastaDragon" and see what the problem is.

i have tried to go through "re-send activation email" a load of times but nothing ever comes through.

thank you very much,
RD
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Re: account suddenly "inactive"

Postby Claudiusx » Sun Mar 29, 2020 5:04 am

Hi RD,

I will look into it for you.
Could you PM me the email address you used for the RastaDragon account?

Edit:
I did find you, I sent you a pm and will reactive you once you respond :)

-Brandon
Follow along with all my beardies. Check out my thread here!: Claud's Crew
P.S. We have lots of pictures ;)
Click here if you use a Sunblaster fixture - IMPORTANT
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Re: account suddenly "inactive"

Postby Claudiusx » Sun Mar 29, 2020 9:11 am

Resolved :)

-Brandon
Follow along with all my beardies. Check out my thread here!: Claud's Crew
P.S. We have lots of pictures ;)
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Re: account suddenly "inactive"

Postby HippieLizards1 » Thu Dec 03, 2020 12:43 pm

I am having the exact same issue as well. Perhaps it’s some sort of bug?
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Re: account suddenly "inactive"

Postby Claudiusx » Thu Dec 03, 2020 1:17 pm

Hi Hippie, if you can do the same as rasta did, I'll resolve it for you.

-Brandon
Follow along with all my beardies. Check out my thread here!: Claud's Crew
P.S. We have lots of pictures ;)
Click here if you use a Sunblaster fixture - IMPORTANT
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Re: account suddenly "inactive"

Postby HippieLizards1 » Thu Dec 03, 2020 1:37 pm

Pm Sent, thank you!
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Re: account suddenly "inactive"

Postby Claudiusx » Thu Dec 03, 2020 2:02 pm

Should be fixed. Message me if you still have trouble.

I think the issue is the account was setup and it needed to be verified, and once you changed emails it deactivated the account for that reason. At least thats what the log says as the reason for your deactivation "user details changed"

Alex would probably understand it better, but at least its an easy fix on our end to get you back into your account :)

-Brandon
Follow along with all my beardies. Check out my thread here!: Claud's Crew
P.S. We have lots of pictures ;)
Click here if you use a Sunblaster fixture - IMPORTANT
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Re: account suddenly "inactive"

Postby HippieLizards1 » Thu Dec 03, 2020 2:05 pm

Ok, thank you so much!! I greatly appreciate the help, I’ll try logging into my main now.
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Re: account suddenly "inactive"

Postby HippieLizards » Thu Dec 03, 2020 2:06 pm

It worked, thanks!
Slave and Personal janitor to Five Beardies, one Crested gecko, one leopard gecko, three Betta fish, a Cat, a Ball python, and a community fish tank. (R.I.P my precious Thor, Cisco, & Ruby. You three will always be in our hearts).
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Re: account suddenly "inactive"

Postby Claudiusx » Thu Dec 03, 2020 2:08 pm

Great! You're welcome :)

-Brandon
Follow along with all my beardies. Check out my thread here!: Claud's Crew
P.S. We have lots of pictures ;)
Click here if you use a Sunblaster fixture - IMPORTANT
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