Hello
My name is James and I'm the new sales manager/customer service person for ReptileUV taking over for John, I'm in this new position and my first priority is contacting everyone whose order is on back order. I understand it can be frustrating to order a product and then have to wait for it to come in, we also have been very frustrated by our manufacturers who tried to follow our designs but had a hard time keeping up and others who has worked with us to design and build the highest quality reptile lighting on the market and yet for years now they have continued to drop the ball when it comes to making these products fast enough to keep up with demand and quality.
We are not selling the old mega ray bulb anymore as the manufacturer could not or would not make them as fast as we could sell them its been an on going problem for years now that has been very frustrating for us and our customers of which I have been one for years as I help found and run 2 non-profit reptile rescues in Va. & Nc. and we've had to keep an extra light or two on hand incase we got a sick reptile in and the bulbs were on back order.
Bob the owner of RUV, a long time friend and fellow reptile rescuer has been looking for a few years now trying to find other manufacturers who could build his high quality bulb and its been hard but finally we have one and possibly more coming soon so we can reach the point where we'll never again be out of bulbs! This New Mega Ray bulb has been in testing for months now it's about 1 to 1 1/2 inches shorter to fit in the dome fixtures better and its been tweaked a little closer to the original design for better UVA output and in independent testing by Dr.Baines of the UV Guide (
www.uvguide.co.uk) she likes the color output of this new light over the old one. Her full report will be out soon on the uvb_meter_owners group on yahoo groups and her website. Several hundred have been sent to expert reptile keepers for further testing as we speak so we can learn more and know its as good if not better then the old version.
Because we know our customers want the best for their reptiles and because we know some have been waiting a long time we are having this new bulbs rushed to us, it costs us allot more but we feel we owe it to you to cut the shipping time almost in half. I know you'll be very pleased with this new bulb and your reptile will love it too.
In a world of milt-million dollar companies who sell reptile products and are in it for the money, RUV is proud to be a family run small business whose roots started in decades of reptile rescue and rehab and it always reminds us the animals health must come first before profit. Quickly producing and packaging products that are barely tested or not tested at all but simply put in a pretty box and sent to a store shelf or a customers front door where it may or may not keep our loved herps healthy is not something we can allow.
We are very sorry for such a delay but the bulbs we were getting in were just not safe and we couldn't in good conscience sell them to others if we wouldn't use them on our own reptiles. It has been extremely hard to get manufacturers up to our quality standards but things are looking up now and should only get better from here on out. We also were not able to stock the Nutribac for a while but as of today our supplier says they are almost ready to fill our back orders so it should be here soon so that we can also send those out.
So I invite all of our great customers who have hung in there with us during this difficult time to stay tuned as we are excited to be getting in the New Mega Ray 100 watt SB bulbs! in the next 2-3 weeks give or take a couple days so we can hand test them before they get shipped out to you. If you've been waiting for our EB kits we also have an all new ballast box shipment coming in next week! Right now with it being summer time we have been recommending people get their animals outside for real sunshine as much as possible there's nothing better then that but we know it can also be hard to do that and work too. I'd be glad to help with ideas on getting your reptile some sunshine to keep them healthy until your bulb comes in.
Please email or call me if I can answer any questions or help you more and I will get right on it, being that your on back order you are at the top of our list of products to get out as soon as they get here, you'll be getting an email from paypal the day your product ships so you will have a tracking number as well.
Thank you for hanging in there with us during this difficult time it is very much appreciated
Nhà Cái Cá Cược Trực Tuyến Đáng Chơi Nhất 2024
