Frustrated

[Fuzzyviper]

Well, I ordered Malygos a Zoo Med light fixture and a Repti-sun bulb last weekend and they just got in today...and the light won't come on. Anyone know if this is more likely to be a problem with the bulb or the fixture? I don't want to return one then the problem is actually with the other but returning both seems like a pain. :? I put the bulb in, flicked it on, took the bulb out and turned it around, flicked it on again, and nothing either time. I ordered both from Petmountain with a thermometer since they had a free shipping deal and I figured I could just get the thermometer for the price I would pay for the shipping normally. I was so excited to be closer to finishing his setup and now I'll have to put together something for him to go outside for a while.

 

[Fuzzyviper]

Just answered my own question with customer service on the line. Luckily, the bulb fits out ancient 1970's aquarium light fixture and the bulb wants to turn on but doesn't (flickers then dies). I put the bulb from the aquarium fixture, from the 1980's, in the new fixture and it wouldn't even try to turn on. Just my luck. At least they're shipping out replacements for free and taking the defective things back.