BeardieGrandma
Juvie Member
Hi,
after several posts this past week of new beardie owners who went into petsmart, bought beardies that were supposedly 2 months old (that were really 2-3 weeks old), told to feed them large crickets and mealworms, house them on sand or crushed walnut, buy the starter kit with the coil bulb and the stick-on thermometers, etc, I couldn't take it anymore. I don't know if it will make any difference, but I wrote a note on the Petsmart customer care board about working on their ability to provide advisement, changing their starter kit bundles, and working on general education. i recieved the following response back, and if they really ask me the actual locations, I'd like to provide them with a specific list - my own local Petsmart is just as culpable. So please weigh in on your location and the infraction (sold me mealworms, convinced me of calci-sand, starter kit useless, etc) and let's see if we can help our new beardie owners be better equipped, not get ripped off, and avoid any suffering of the little tiny baby beardies out there at the same time.
here's the response i got back:
Thank you for your e-mail. We apologize for the experience you've had in our local store. To help you get a fair resolution, we will be filing an official store complaint. These are recorded and reviewed customer experiences that require a resolution and follow up. Before the complaint can be initiated, we would appreciate it if you would let us know the store location where this occurred. Please reply to this message with the store number or the city and state where the store is located. If there is more than one PetSmart store in your city, it would be helpful if you included the street name as well. Once we receive your reply, the complaint will be initiated. A member of our Management Team will be in contact with you once a fair resolution has been determined, depending upon the circumstances. We apologize again for any frustration or inconvenience you have experienced and plan to help resolve the issue in a timely manner for you.
Please respond with your new beardie owner experience, and I'll consolidate and provide them feedback. thanks.
after several posts this past week of new beardie owners who went into petsmart, bought beardies that were supposedly 2 months old (that were really 2-3 weeks old), told to feed them large crickets and mealworms, house them on sand or crushed walnut, buy the starter kit with the coil bulb and the stick-on thermometers, etc, I couldn't take it anymore. I don't know if it will make any difference, but I wrote a note on the Petsmart customer care board about working on their ability to provide advisement, changing their starter kit bundles, and working on general education. i recieved the following response back, and if they really ask me the actual locations, I'd like to provide them with a specific list - my own local Petsmart is just as culpable. So please weigh in on your location and the infraction (sold me mealworms, convinced me of calci-sand, starter kit useless, etc) and let's see if we can help our new beardie owners be better equipped, not get ripped off, and avoid any suffering of the little tiny baby beardies out there at the same time.
here's the response i got back:
Thank you for your e-mail. We apologize for the experience you've had in our local store. To help you get a fair resolution, we will be filing an official store complaint. These are recorded and reviewed customer experiences that require a resolution and follow up. Before the complaint can be initiated, we would appreciate it if you would let us know the store location where this occurred. Please reply to this message with the store number or the city and state where the store is located. If there is more than one PetSmart store in your city, it would be helpful if you included the street name as well. Once we receive your reply, the complaint will be initiated. A member of our Management Team will be in contact with you once a fair resolution has been determined, depending upon the circumstances. We apologize again for any frustration or inconvenience you have experienced and plan to help resolve the issue in a timely manner for you.
Please respond with your new beardie owner experience, and I'll consolidate and provide them feedback. thanks.