Recent content by Dr. Phoenix

Thank you, Tyler. We continually strive to produce the best feeders that we can and try very hard to provide the best customer service possible. It's great to know that these efforts are appreciated. Again, thanks for your positive comments. We're glad to know that Phoenix Worms are making Corky...

It sounds like the basking temp may have been the problem. Glad you've made the adjustment. Good luck! Craig Sheppard, Ph.D. President, Insect Science Resource LLC Professor Emeritus, University of Georgia http://www.phoenixworm.com

tbostic91, sometimes this can happen when a dragon gulps his food. If Phoenix Worms are not chewed, it's harder for stomach acids to digest properly and whole worms can appear in the feces. A solution is to only feed a few worms at a time to slow down the feeding process. This will ensure that...

Customers who do not have a cool place in their home to store Phoenix Worms have told us about an inexpensive way to do this without buying a wine cooler. Just get a small Styrofoam cooler and put a bottle of frozen water inside. Store your closed cups of Phoenix Worms on one side of the cooler...

LisaG, please do not put Phoenix Worms into another container at all. Just leave the worms in their closed cup and store the cups in a cool place in your house for longest shelf life. Our special cup allows oxygen transfer while maintaining the correct moisture level in the packing media. This...

A wine cooler set at 52*F. works very well but it isn't necessary. You can use a very small, cheap, Styrofoam cooler if you don't have a cool storage place in your home (like a basement). Just freeze two bottles of water. Put a frozen bottle of water inside on one side of the cooler and stack...

We successfully ship Phoenix Worms throughout the year, even when temps are below freezing or very hot. The important thing is to keep the worms inside the post office and pick them up there. We've learned that Phoenix Worms reach their destination just fine but can be stressed or killed if they...

We're glad that you posted the small plastic cooler idea, dragonscales! A cheap Styrofoam cooler will work, too. Did you know that you don't even have to purchase ice packs? You can simply freeze two bottles of water. Put one frozen bottle on one side of the cooler and store your cups of Phoenix...

Grubco does not sell Phoenix Worms or BSF larvae! The fly larvae that they sell is an entirely different species, most often sold as fish bait. Craig Sheppard, Ph.D. President, Insect Science Resource LLC Emeritus, University of Georgia http://www.phoenixworm.com

The following is posted on "our policies" page on the Phoenix Worms website: "...Someone must be available to bring in your package so it won't be left outside in order to qualify for the live guarantee. If no one will be home to accept delivery, please ship to a work address or friend's...

We're glad to hear that Calcifer is enjoying his Phoenix Worms! Breeders recommend that all feeders, including Phoenix Worms, should be dusted with vitamins 2X per week to ensure good nutrition. However, please do not dust Phoenix Worms with calcium because these worms already provide naturally...

Like other producers of live insects, we publish the terms of our live guarantee on our website. In addition, the following information is prominently posted beside each item that is sold on the order page: IMPORTANT SHIPPING INFORMATION: Please check the weather forecast for your area before...

Delfiend, when we developed Phoenix Worms and began selling them in 2005, our goal was to provide a naturally more nutritious live feeder that required no gutloading, dusting, feeding, or special care of any kind. We accomplished this and Phoenix Worms are the most uncomplicated and convenient...

What great news, Sauzo! We're so glad that you're curious about Phoenix Worms and welcome your comparison. You'll find that our packing media is quite different from the potting soil-like material used by others. People prefer it because the PWs can be cleaned quickly. Just drop a spoonful of...

Ophiophilist, although we cannot guarantee live arrival when temps exceed 85*F., we successfully ship throughout the year with very few losses (less than 1%). When it's hot, the best thing to do is to ask us to mark the package HOLD AT POST OFFICE FOR CUSTOMER PICKUP. This will prevent the worms...