Issues w/order

I've never ordered from them, but I know some feeder sites only ship on specific days.
The fact they're not reaching back is mildly upsetting.

I'm pretty loyal to ABDragons dubia roaches. They often ship only on Monday and Tuesday.
If that site is at all like ABDragons, it is possible your order missed the shipment date while fulfilling the order and is waiting til the beginning of next week to ship

It sounds like they will likely plop at your door without warning :lol:

The good thing about dubias is they are a lot more filling.
Crickets are a lot of chitin and not super meaty. Dubias have less chitin and more meat, so they eat maybe 35% fewer roaches vs crickets, plus the nutrition is more complete

I hope it wouldn't come to disputing a charge but by all means if it does not arrive you are fully in the right to dispute.
I've never ordered from them personally but I can't imagine it would go that far.

ABDragons has awesome customer service.
I ordered 300 large and they all arrived on the edge of medium/large, smaller than I was expecting, so they mailed me large/xlarge at no charge, like $50 worth of roaches.
They are very responsive to their emails as well. I've never had to call

I've used symton for BSFL
http://www.symtonbsf.com/

Yeah, some places are hit or miss, and I have no suggestions or excuses as to why they are not even responding. Just customer service, I suppose.
I wouldn't be too concerned about the order not arriving. As mentioned it will likely just show up within the next few days. Some shippers just don't care to stay accurate on orders.

Both ABDragons and SymtonBSF have been great suppliers

I try and order on Mondays just because many shippers ship Mon/Tues to avoid being held at the post office on Sundays, live arrival guarantee and all :wink: However you did do that, so something tells me they shipped it and are just ignoring the customer service end of things.

What's fun to watch is allowing the BSFL to turn into flies and release the flies in the enclosure. My girl Simon was a fly-catching master. Jumping and catching them mid-air

I've been ordering from www.symtonbsf.com for a long time, they're fantastic and I typically get my order in 2 days, sometimes the next day when I order Monday mornings. They always respond back quickly, and I know how frustrated you are, that does seem awfully odd, I'm sure they actually did run out of feeders or something and they are ignoring everyone...That's awful customer service!

I order 1,000 large (get the large BSFL, even for a baby, trust me, they are soft and the larges are like a large wax worm, the smalls are not worth it) for $23. If you keep them in a basement or garage that is cooler (my basement is 60 degrees, they can't be refrigerated) they will last a month. Always feed the darker colored ones first, because they are the ones that will change first, plus they contain the most Calcium. So I just go downstairs, scoop up the darker ones in the amount I need, then take them upstairs and feed them.

You can order 500 large from them too, I'd probably start with that and see how you do, as I have 2 beardies, so if you get 500 size large for your baby I'd say you'll be good for a month, I don't remember but I think they sell 300 as well. So no more than 500, maybe 300 depending on how much he eats. But you won't be disappointed with the company, they're wonderful!