Hello Everyone,
My name is John Wolff, and I am the shipping and sales manager at Reptile UV. As I am sure you have noticed, there has been a lot of talk recently about animals having an adverse reaction to our bulb, and I would like to take the opportunity to address it directly.
Very recently we discovered that the company that manufactures our bulbs received a shipment of an extremely clean and clear quality glass. While normally this would be a good thing, for our purposes it is not. With this exceptionally clear glass we started seeing UV levels that were too high and potentially harmful. We immediately took steps to correct the issue for existing product, modifying bulbs with an etching spray that would diffuse the UV levels and make them safe to use. We have actually been doing this for years for our “Low UV” 100 Watt and 60 Watt bulbs.
Unfortunately, it appears that the modification quite literally did not stick. Some of the bulbs began to burn or peel, causing the higher levels of UV to get through.
This has caused us a great deal of concern, as this company was founded with the sole intent of increasing the quality of life and health of captive reptiles, and that is still our main concern to this day. We will soon be posting an official response and recall on certain bulbs that we believe to have been affected. We will also be posting this response on the forum here, as well as on the UV guide UK and on our home page on the website.
We refuse to hide from the issue, but instead will address it head on, making every effort possible to correct the error, and retain the trust of our loyal customers. Our bulb has been the best on the market for many years now, and it will remain so, as we never allow our standards to drop.
For right now, if any of you have received a bulb from us that is peeling from the face of the bulb, or if your animal is showing any signs of sensitivity in their eyes, we are asking that you immediately contact us at
[email protected] so that we can correct the matter as quickly and efficiently as possible.
Your pet’s health and care is and always will be our main concern. While we do stand by our products, we strive for perfection knowing it can never be attained. Thank you for your understanding and continued support while we get this situation rectified.
A few key things to take away from this are listed below.
1. DO NOT under any circumstances remove the frosting from your bulb.
2. If you notice any peeling from the face of your bulb, immediately remove the bulb and contact us.
3. Watch for any signs of eye sensitivity in your pet, and immediately remove the bulb and contact us if this is observed.
4. The glass we got in that caused this issue is not “bad glass” but is actually too clean a quality and we are addressing this as aggressively as we can to get the situation taken care of and ensure your animals continued health.
5. The company that manufactures these high quality bulbs for us has been testing with UVB and UVC meters for years, and has now agreed to begin testing the bulbs at their location with a UVI meter that we supplied for them before the bulbs ever reach us. We will continue to test the bulbs here, to provide added protection from this ever happening again.
6. I would like to extend a special thanks to Dawn Cesar, who was kind enough to contact me and post an abbreviated response yesterday morning in reference to this matter. Thank you Dawn, your care and concern are right in line with the principles we hold so dear here at Reptile UV.
John Wolff
