Hey all just and update on my Reptile UV fiasco!!
Just heard from Reptile UV, 2:14pm Friday Feb 11, 2011. A young adult male named Mike called, Bob had previously told me that's his son anyway, he said that I had left a "couple" of messages and he wanted to find out what they could do for me.
I told him that I was not sent what I ordered, no Rep-Cal and a 130 watt bulb not a 100 bulb. Also that the 130 watt bulb had a spray on coating that looked as though it had to be done twice and was scratched and could be seen through.
He told me that the 130 watt was the only way the manufacturer was able to make the bulb provide the UV to their specs temporarily until they could get things fixed. I advised him that I was told by both Bob and Jimmy that the new fixed bulbs were through customs and I was being sent one. I also told him the wattage of 130 was not going to work for my set up which is why I ordered 100 watt. That it was unacceptable to give me something that I did not order and to not even send my entire order. That I as a customer should not have to chase them around for over 2 mths and keep being told two different things. At one point he even tried to tell me that all of that was before his time and I quickly pointed out that no it was not, I had even spoken to him before, he then stumbled and said something along the line of "ah your right you did but that was after your order was made and you were told you were getting the new bulb".
I simple said "Listen i just want my money back, this is ridiculous, and unprofessional, no company should run like that". I added in that the product did not even look as though it was packaged as a professional product and there were no usage instructions. He stated I would have "my money refunded fully and that because they had caused me so much trouble, they would like to send me one of the new bulbs that is properly packaged and my Rep-Cal". I told him that was fine but I better get my money back and that I would test the new bulb and if everything was fine then I would not go as far as to start a thread on the BOI about them and that they are not a trustable company.
At this point I am doing just what I told Mike I would do. I am awaiting a tracking number, if and when I get one, I will track it to see if it is a valid one not just one to appease me. I am also awaiting the email money transfer of funds back to me. Provided this go well, no call to the BBB, provided it does not there will be a claim filed with them and all of the information I have been posting here will be copied to the BOI (Board of Inquiry on Fauna Classifieds) for other reptile owners to know to stay far far away!
I am also going to see if I can get it tested if it arrives so that I can know if it is safe, if I do get it and get it tested I will let you know what the results are.
Just heard from Reptile UV, 2:14pm Friday Feb 11, 2011. A young adult male named Mike called, Bob had previously told me that's his son anyway, he said that I had left a "couple" of messages and he wanted to find out what they could do for me.
I told him that I was not sent what I ordered, no Rep-Cal and a 130 watt bulb not a 100 bulb. Also that the 130 watt bulb had a spray on coating that looked as though it had to be done twice and was scratched and could be seen through.
He told me that the 130 watt was the only way the manufacturer was able to make the bulb provide the UV to their specs temporarily until they could get things fixed. I advised him that I was told by both Bob and Jimmy that the new fixed bulbs were through customs and I was being sent one. I also told him the wattage of 130 was not going to work for my set up which is why I ordered 100 watt. That it was unacceptable to give me something that I did not order and to not even send my entire order. That I as a customer should not have to chase them around for over 2 mths and keep being told two different things. At one point he even tried to tell me that all of that was before his time and I quickly pointed out that no it was not, I had even spoken to him before, he then stumbled and said something along the line of "ah your right you did but that was after your order was made and you were told you were getting the new bulb".
I simple said "Listen i just want my money back, this is ridiculous, and unprofessional, no company should run like that". I added in that the product did not even look as though it was packaged as a professional product and there were no usage instructions. He stated I would have "my money refunded fully and that because they had caused me so much trouble, they would like to send me one of the new bulbs that is properly packaged and my Rep-Cal". I told him that was fine but I better get my money back and that I would test the new bulb and if everything was fine then I would not go as far as to start a thread on the BOI about them and that they are not a trustable company.
At this point I am doing just what I told Mike I would do. I am awaiting a tracking number, if and when I get one, I will track it to see if it is a valid one not just one to appease me. I am also awaiting the email money transfer of funds back to me. Provided this go well, no call to the BBB, provided it does not there will be a claim filed with them and all of the information I have been posting here will be copied to the BOI (Board of Inquiry on Fauna Classifieds) for other reptile owners to know to stay far far away!
I am also going to see if I can get it tested if it arrives so that I can know if it is safe, if I do get it and get it tested I will let you know what the results are.