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Bearded Dragon Discussions
Beardie ER
PLEASE HELP!! What IS this?!
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[QUOTE="rubi9229, post: 2027140, member: 107495"] Just called Riverside again to ask them why her records on the website are so barren and incorrect. I want to emphasize that I've called them twice before trying to access her records, and that the second time I asked them to just email them to me as a PDF. I even made it easier for them by sending an email for them to respond to, so they don't even have to type in the address and risk it being wrong. I even let them know on the phone that I sent an email because they keep telling me they never saw my emails. Her response is that they "only do paper records." [I]Excuse me?[/I] Then what is the point of being able to log in and check them on the website?! Why didn't they tell me that when I called the first two times asking for access to her medical records?? Did they not think I was actually trying to see what was on them?!?! I don't understand why they'd have a portal for that in the first place if they don't tell you anything. So I said to her, "So you can't just email me a PDF with her records and all her x-rays?" And she said they can but they have to scan everything in first. WOW IT'S ALMOST LIKE I ALREADY REQUESTED THAT A COUPLE DAYS AGO. I asked her when I should receive the email by. She said, "sometime today," but that's what they told me last time and I didn't get an email, so I asked for a specific time, and she said "by 3:00." That's EST. It's 12:22 p.m. now. We'll see. They close at 6 today and I'm expecting to have to call back. I was too upset after that, so my mom (bless her) called the new vet on my behalf and asked them to request Pancake's medical records as well. Not a shock but the receptionists at the new vet are so much more friendly, informative, and helpful. I just hope that means Pancake will be in better hands on Sunday. [/QUOTE]
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Bearded Dragon Discussions
Beardie ER
PLEASE HELP!! What IS this?!
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