I had a halmahera gecko like this (not mine)
and had trouble shedding on its leg and toe pads? so I bought Nature Zone Shed Away http://naturezonepet.com/2008-catalog/catalog-8.pdf and applied it like the instructions said. I then set her for the night when i woke up she was dead.
I was wondering what steps should I take to contact the company and what to say when it comes to talking to them about the incident. What should I expect to hear from them. Any help will be appreciated.

I was wondering what steps should I take to contact the company and what to say when it comes to talking to them about the incident. What should I expect to hear from them. Any help will be appreciated.