We ordered about 200 crickets from Rainbow Mealworms and only 15 showed up alive. The rest were dead on the bottom. No problems weather-wise and arrived quickly after shipping. Of course, we didn’t have any other food option within an hour, so I was furious. We ended up contacting rainbow mealworms and they apologized and refunded us. They also sent (way more than) 200 crickets on them. All arrived within the next day or two, all alive. I saw this a month later, so not sure what you did to solve this issue. If this happens again, I would just call them! They have nice customer service and will help you solve your problem