New User Image Upload Feature!!

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Re: New User Image Upload Feature!!

Postby beardie » Sun Feb 08, 2015 10:30 am

I just checked on the error logs... it looks like the process is running out of memory when trying to convert the image. This is strange, since I thought I limited the upload size to 8 MB, which should stay clear of triggering any process memory limits. Normally, I should technically be able to handle 12-16 MB uploads, so this is surprising to me. I doubt your file is larger, since the JavaScript in the upload form double checks the upload size before sending it to the server (gives a warning to you if too big). It's possible that due to the "complexity" of the image (colors, contrast, etc.), the image processing software ends up using more memory. Anyway... I'm sure I'll figure it out.

Would it be possible for you to ZIP and email me one of the image files causing the issue, to beardie@beardeddragon.org ? Then I could test with the failing image and try to debug the problem better. Please be sure to ZIP (Compress) the file so that the email program/service doesn't go an "resize for email".
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Re: New User Image Upload Feature!!

Postby protiemama » Sun Feb 08, 2015 12:02 pm

Sorry I have no clue how to zip. I am not very good with technology. I do know the file is only 5.5mb. Could I email it as that size, or should I find someone to help me with the zip?
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Re: New User Image Upload Feature!!

Postby beardie » Sun Feb 08, 2015 12:34 pm

No worries.

Here's a Microsoft guide on how to compress a file. Looks like it has a simple video to show how to do it. It's pretty simple. Just right click on the file, go to the "Send To" sub-menu, and select "Compressed Folder". That should result in a "Folder" (really a ZIP file), that you should be able to send in the email.

http://windows.microsoft.com/en-us/wind ... =windows-7

If you have trouble with that, then definitely try sending the image directly. When emailing, double check for any options about "resizing" the image or "send original", just to make sure there's nothing obviously going to resize it. When I receive it, hopefully it will work to reproduce the issue.
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Re: New User Image Upload Feature!!

Postby Smilobar » Mon Feb 09, 2015 10:56 am

I'm new to posting to this site and I've tried doing the XIMG thing but it only just shows text:

[XIMG]3125 1751704077[/XIMG]

I've also tried posting from photobucket, but the code is still visible and won't show any pictures :( I'm using Google Chrome.
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Re: New User Image Upload Feature!!

Postby Smilobar » Mon Feb 09, 2015 4:12 pm

Nevermind I found it. Apparently my default post reply settings were set to "Disable BBCode" :lol:
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Re: New User Image Upload Feature!!

Postby Goonie » Mon Feb 09, 2015 4:39 pm

I tried to upload an image via IE this morning, and it didn't do anything, no matter how many times I refreshed and started over.

I also wasn't able to see all of the buttons (List Images, New Upload, Manage Image) to the left, but if I hovered over the area, the links were there. But wait, there's more! The images that I had previously uploaded were displayed as a very thin line, no matter what percentage I had the zoom set to (from 75 to 150%).

[Click image to enlarge]


Lastly, I kept getting the "Error on page" on the bottom status bar. Oh, and it kept changing to compatibility view.

Have you received any other complaints with the upload feature via IE yet? (by the way, I only did this as a test to see if Sandy's issues were exclusively to her)
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Re: New User Image Upload Feature!!

Postby protiemama » Mon Feb 09, 2015 5:32 pm

Thanks. Still having issues here too. :?
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Re: New User Image Upload Feature!!

Postby beardie » Mon Feb 09, 2015 7:28 pm

Goonie wrote:I tried to upload an image via IE this morning, and it didn't do anything, no matter how many times I refreshed and started over.

I also wasn't able to see all of the buttons (List Images, New Upload, Manage Image) to the left, but if I hovered over the area, the links were there. But wait, there's more! The images that I had previously uploaded were displayed as a very thin line, no matter what percentage I had the zoom set to (from 75 to 150%).

[Click image to enlarge]


Lastly, I kept getting the "Error on page" on the bottom status bar. Oh, and it kept changing to compatibility view.

Have you received any other complaints with the upload feature via IE yet? (by the way, I only did this as a test to see if Sandy's issues were exclusively to her)

Whoa! Internet Explorer has some serious issues with this. I should probably put up a note on the manager about it until I'm able to resolve the problems. What version of IE are you using?
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Re: New User Image Upload Feature!!

Postby beardie » Mon Feb 09, 2015 7:29 pm

protiemama wrote:Thanks. Still having issues here too. :?

Were you able to email the picture to me? I hadn't received it, if you did.
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Re: New User Image Upload Feature!!

Postby protiemama » Mon Feb 09, 2015 7:40 pm

Will send in the morning. I have been listening to my mom ramble on the phone for an hour now.
My brain is going numb. Help, rescue me, someone.... aaaaahhh.... :mrgreen:
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Re: New User Image Upload Feature!!

Postby Goonie » Tue Feb 10, 2015 8:27 am

beardie wrote:Whoa! Internet Explorer has some serious issues with this. I should probably put up a note on the manager about it until I'm able to resolve the problems. What version of IE are you using?

Yup, it was wacky alright.
I was using IE8.
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Re: New User Image Upload Feature!!

Postby protiemama » Wed Feb 11, 2015 2:30 pm

That explains my problems.
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Re: New User Image Upload Feature!!

Postby BrendaKay » Thu Mar 05, 2015 4:15 pm

Is there an easy way to get to the link on the first page to upload Images? I keep forgetting how to do it, and automatically hit the 'XIMG' button above and get frustrated because I just never remember that that is not the first step. Haha.
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Re: New User Image Upload Feature!!

Postby beardie » Thu Mar 05, 2015 4:57 pm

On computers, there's a link to it on the right side bar (near bottom) marked as "new". On mobile devices, it may be under the navigation drop down (upper left green icon). Same navigation menu as full computer browsers, but collapsed to make room on mobile devices.

But in the end, if those aren't working for you, it's https://www.beardeddragon.org/useruploads/

Cheers,
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Re: New User Image Upload Feature!!

Postby BrendaKay » Thu Mar 05, 2015 5:06 pm

OMG. I never, never, noticed that green drop down bar! Lol. How long had it been there? Geez. Thank you! I primarily use an iPad when I'm on this site, but sometimes I use a PC at work. Shh don't tell the boss.
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