GREAT !! my Alienware's boot drive ( SSD ) has died .

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Re: GREAT !! my Alienware's boot drive ( SSD ) has died .

Postby kingofnobbys » Wed Sep 16, 2020 10:56 am

Taking the big battery out is a major job , it's built in and a full disassembly to even unplug it , I watched the Dell tech replace my original battery and it's involved even get access to it.

No beeps .

Been watching YouTubes on how to access MB , I could probably do it, but I'd rather let a tech who does this often and has all the tools needed and knows the tricks . I'd rather not run that risk ( of buggering up delicate internal bits .

Dell Tech told me they'll EXPEDITE the parts , just waiting on authorization to waive labor to do the job , suits me to have a Dell tech come here do this than the same guy who likely did something to cause this.

Going to be a pain in the butt waiting for the formal quote , then for the part/s to arrive .
CBDs: Cleopatra & Caesar born 28Jan19.
Puff (RIP 10Dec15),Rex (RIP 16Mar17),Toothless (RIP 26Nov17).Peppa (RIP 22Mar19).
EBTSs : George & Mildred (born july 2010).
EWSs : , Fluffy (F) rescued injured by lawnwacker 14Nov17, Gutzy (F) rescued 27Sep19 - RIP 3Aug20 (est 12 yo), Wriggles (F) - injured rescue, over 8 yrs old, RIP 2Feb16 old age. Lucky juvenile (M) - cat attack rescue (lost r-eye, broken r-lower jaw), fatal SI RIP 21Jul2010.
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Re: GREAT !! my Alienware's boot drive ( SSD ) has died .

Postby CooperDragon » Wed Sep 16, 2020 11:54 am

Ah, the internal batteries can be a bit trickier. I agree it's best not to mess with it in that case. The screws are so tiny and easy to lose. Whenever I take apart a laptop or phone I use a magnetic mat with numbered trays to store the small screws. Take them out in order, stick them in the magnetic tray to stay put, put everything back in reverse order. It's good that Dell is going to stand by it and send parts. Hopefully a Dell technician will be able to sort it for you without much hassle.
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Re: GREAT !! my Alienware's boot drive ( SSD ) has died .

Postby kingofnobbys » Fri Sep 18, 2020 5:57 am

Well , bad news regards waiving the techguy fee , Dell decided since the keyboard was replaced by a non-Dell local tech they are calling the damage "user caused" and so I have to pay their tech who will come to my home to do the job.\
Dell Out of Warantee Tech Supp case manager tells me the tech will come with the following
> a new DC card and cable ( comes with the motherboard )
> a new MB ( at least as good as my old i7 chip & same graphics ( internal + NVIDIA GeForce GTX 1060 )
> another new keyboard ( free ) incase it was buggered up by the techguy somehow.

This the service manual I downloaded from DELL
https://topics-cdn.dell.com/pdf/alienwa ... _en-us.pdf

They believe the issue was caused by the local techguy , good luck my recovering any costs from him ( even though I paid using PayPal , I could escalate to a dispute and demand a full refund for work replacing the keyboard , but this wont cover the new cost to replace the motherboard , not a big enough issue to warrant the agro if I dispute this and chase civil costs ) , and there are aren't that many computer tech in my area , I don't want to end up "black listed" ==> not worth casing the cost of new Motherboard ( $259 ) and the Dell Tech guy fee ($156).

$415 ( billable parts and Dell inhome tech service call) to repair the laptop is NOT worth the drama and likely addon legal costs and the nastiness if I chose to recover the costs to repair the machine from the local techguy IMO .
I am not impressed but I'll just have to ware the costs and put it down to experience. I should have asked dell tech to do the keyboard replacement work ( would have been about the same labor cost ).
I have forwarded Dell's Out of Warantee Tech email from the case manager to him …. this might illicit a response like a refund from him (maybe) - since the laptop went away with a single broken key but otherwise fully functional and fault free ( per full stress test report the day before he took it away ) , and came back with a dying motherboard and failed to turn back on 24 hours after returned..
Not holding my breath on this.

So I called Dell Out Of Warantee Supp case manager to get a formal quote immediately, then told then I want this expedited , immediately paid over the phone ( on the spot ).

So likely to be fixed in about a week.

So I started off
>> dead Dell 128GB SSD boot drive
>> upgraded to a 1TB SSD boot drive
>> upgraded 1TB orig data HDD to a 2TB HDD ( both 7200 rpm SATAs )
>> broke B key mechanism trying to remove sticky muck under it that was gumming it up - B key was not working on return ( tech guy cleaning solution ?? )
>> replaced keyboards
>> dead next day , wont bootup -- no power ( issue with MB )
CBDs: Cleopatra & Caesar born 28Jan19.
Puff (RIP 10Dec15),Rex (RIP 16Mar17),Toothless (RIP 26Nov17).Peppa (RIP 22Mar19).
EBTSs : George & Mildred (born july 2010).
EWSs : , Fluffy (F) rescued injured by lawnwacker 14Nov17, Gutzy (F) rescued 27Sep19 - RIP 3Aug20 (est 12 yo), Wriggles (F) - injured rescue, over 8 yrs old, RIP 2Feb16 old age. Lucky juvenile (M) - cat attack rescue (lost r-eye, broken r-lower jaw), fatal SI RIP 21Jul2010.
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Re: GREAT !! my Alienware's boot drive ( SSD ) has died .

Postby kingofnobbys » Wed Sep 23, 2020 9:19 am

Dell warehouse has "released" the new motherboard.
CBDs: Cleopatra & Caesar born 28Jan19.
Puff (RIP 10Dec15),Rex (RIP 16Mar17),Toothless (RIP 26Nov17).Peppa (RIP 22Mar19).
EBTSs : George & Mildred (born july 2010).
EWSs : , Fluffy (F) rescued injured by lawnwacker 14Nov17, Gutzy (F) rescued 27Sep19 - RIP 3Aug20 (est 12 yo), Wriggles (F) - injured rescue, over 8 yrs old, RIP 2Feb16 old age. Lucky juvenile (M) - cat attack rescue (lost r-eye, broken r-lower jaw), fatal SI RIP 21Jul2010.
kingofnobbys
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Posts: 12449
Joined: Tue May 12, 2015 10:56 pm

Re: GREAT !! my Alienware's boot drive ( SSD ) has died .

Postby kingofnobbys » Thu Sep 24, 2020 10:54 pm

Told it's in transit from the Intl Hub to Dell Aus.
CBDs: Cleopatra & Caesar born 28Jan19.
Puff (RIP 10Dec15),Rex (RIP 16Mar17),Toothless (RIP 26Nov17).Peppa (RIP 22Mar19).
EBTSs : George & Mildred (born july 2010).
EWSs : , Fluffy (F) rescued injured by lawnwacker 14Nov17, Gutzy (F) rescued 27Sep19 - RIP 3Aug20 (est 12 yo), Wriggles (F) - injured rescue, over 8 yrs old, RIP 2Feb16 old age. Lucky juvenile (M) - cat attack rescue (lost r-eye, broken r-lower jaw), fatal SI RIP 21Jul2010.
kingofnobbys
BD.org Sicko
 
Posts: 12449
Joined: Tue May 12, 2015 10:56 pm
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